Alex Alt, senior vice president and general manager of Oracle Hospitality, spoke at the company’s customer conference in Singapore in late 2019. Oracle

Skift Take: For too long, Oracle Hospitality, a giant in the hotel tech space, has prioritized internal needs. Now it’s changed its tune. It says it’s making hotels the boss. The long overdue customer-first approach is laudable. But there’s still work to do.

— Sean O’Neill

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