Expedia Group senior vice president, product and technology Arthur Chapin (left) was interviewed by Skift Airline Weekly Editor Madhu Unnikrishnan at Skift Tech Forum June 27, 2019 in San Francisco. Skift

Skift Take: Expedia wants help put customers in touch with hotels to sort out travel complications. That seems like it would be a complicated dance because Expedia doesn’t readily share much customer information with hotels, a longtime grievance in the lodging industry.

— Dennis Schaal

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