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Delta Sues Chatbot Vendor Faulted for Data Breach

Delta Air Lines planes. The carrier is suing a tech vendor, [24]7.ai, for a breach of data affecting 825,000 passengers. Angus Mordant / Bloomberg

Skift Take: Many grandmothers have tighter password security than tech vendor [24]7.ai allegedly did. A hacker had an easy time accessing the vendor’s code, and through it, the payment card data of up to 825,000 Delta customers. No wonder the airline is suing.

— Sean O’Neill

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