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United map of where you can travel

Figuring out where you can and can’t travel these days is a bit like trying to solve a puzzle that grows new pieces every three seconds. Until the pandemic fully subsides, knowing where you can go and what the restrictions are is going to be difficult, but United Airlines is trying to make it easier […]

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Expedia CEO Is Unfazed by Airbnb’s Growing Vacation Rental Lead

Shown here is a photo of Mark Okerstrom Expedia Group CEO and President speaking on-Stage at Skift Global Forum in New York on Thursday. Skift Skift Take: Mark Okerstrom, the chief of Expedia Group, has high hopes for his recently rebranded homesharing unit Vrbo. But as competition intensifies in the segment, we’re wondering if we’ll […]

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Skift Tech Forum Video: Loyalty Rewarded — Using Personalization to Deliver a More Human Customer Experience

Skift Take: There’s no question that customer and company definitions of loyalty are undergoing a fundamental shift in the travel industry, with personalized products and experiences playing an ever-more important role. In this session from Skift Tech Forum 2019 we learn more about how the concept of loyalty will evolve in the years ahead. — […]

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Skift Webinar: Machine Learning — Creating More Human Interactions for Travel Brands

Skift Take: Machine learning is revolutionizing the travel industry, where it has the potential to transform company activity related to marketing, customer service, e-commerce, and much more. How can industry executives make use of this powerful new tool? Register for our webinar on Wednesday, June 19 to find out. — Read the Complete Story On […]