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Can Scotland Create a Regional Travel Tech Hub for a Post-Coronavirus World?

Scottish Highlands Robert J. Heath / Flickr Skift Take: Countries lack a playbook in coping with the pandemic’s effect on tourism, but Scotland is one to watch when it comes to its new effort to boost its travel tech sector. — Sean O’Neill Read the Complete Story On Skift

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Sabre’s New Executive Role Signals a Refresh on Customer Service for the Travel Tech Company

A view of the meal service in first class on an Emirates Boeing 777-300ER aircraft. Emirates is one of the largest customers of Sabre’s travel tech services. Emirates Skift Take: Sabre has created a new role of “chief services officer.” It might sound like a gimmick, but the concept actually has deep roots in the […]

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What Trump’s WeChat Ban May Mean for the Travel Sector

An image of a WeChat app user. Many U.S. based travel companies are reviewing an executive order from President Trump that bans WeChat, a superapp owned by tech giant Tencent. Tencent Skift Take: Trump’s ban on the Chinese superapp WeChat may turn out to be a mere annoyance for many Chinese travelers. But it could […]

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Travelport Strikes Deal With Creditors That For Now Could Save It From Bankruptcy

A man wears a protective mask as he walks on Wall Street during the coronavirus outbreak in New York City, New York, U.S., March 13, 2020. Travelport is in a standstill agreement with its Wall Street creditors, holding off lenders until September in a $1.15 billion dispute over alleged debt defaults. Lucas Jackson / Reuters […]

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Airports and Rail Operators Prioritize Some Touchless Technologies Over Others

Eurostar, a rail operator, will in 2021 roll out new facial recognition technology powered by the vendor iProov for passport control and ticket identification. IProov Skift Take: Vendors are getting creative with pandemic-related services, like the following: Passport control via facial recognition. Contactless elevators. Food-ordering without needing an app. Luggage disinfection via ultraviolet light. Mask-detecting […]

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Travelport Receives $500 Million in Fresh Financing From Private Equity

Travelport CEO Greg Webb. The company said Friday it had received commitments for $500 million in financing from its private equity owners Siris Capital and Evergreen Coast Capital. Travelport Skift Take: The cash injection will give the travel technology firm Travelport some breathing room as it fights payments tech firm Wex over a transaction dispute. […]

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Car Rental Listings Service CarTrawler Gets Debt Relief Thanks to New Private Equity Owner

CarTrawler CEO Cormac Barry at the company’s Irish headquarters. CarTrawler Skift Take: Investors should be relieved CarTrawler managed to get a deal done at all in today’s tough mergers-and-acquisitions market. — Sean O’Neill Read the Complete Story On Skift

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Using the Power of Integrated Systems to Drive Next-Level Personalization

Skift Take: Gone are the days when “legacy systems” could explain away a travel brand’s inability to deliver next-level personalization. — Read the Complete Story On Skift

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Scalability is Key to Driving Adoption of New Distribution Capability Standards

Skift Take: When it comes to implementing and adopting the New Distribution Capability standards for airline retailing, there needs to be a strong focus on enabling scalability, across the entire retailing, distribution, and fulfillment process. — Read the Complete Story On Skift

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Executive Q&A: How Airlines are Improving Passenger Experiences With a Customer-First Approach

Skift Take: Higher customer service expectations in the airline industry mandates a new approach to using innovative technology. This means not only deploying solutions to improve direct-to-customer experiences but also empowering employees to provide exceptional service at every touchpoint. — Read the Complete Story On Skift