Scalability is Key to Driving Adoption of New Distribution Capability Standards

Skift Take: When it comes to implementing and adopting the New Distribution Capability standards for airline retailing, there needs to be a strong focus on enabling scalability, across the entire retailing, distribution, and fulfillment process. — Read the Complete Story On Skift

Executive Q&A: How Airlines are Improving Passenger Experiences With a Customer-First Approach

Skift Take: Higher customer service expectations in the airline industry mandates a new approach to using innovative technology. This means not only deploying solutions to improve direct-to-customer experiences but also empowering employees to provide exceptional service at every touchpoint. — Read the Complete Story On Skift

How Connected Employees Can Enhance Customer Experiences in Real Time

Skift Take: Digitizing, streamlining, and simplifying how employees communicate and collaborate is essential to truly empowering firstline workers to deliver results. Providing them with the right tools is key. — Read the Complete Story On Skift