Airports and Rail Operators Prioritize Some Touchless Technologies Over Others

Eurostar, a rail operator, will in 2021 roll out new facial recognition technology powered by the vendor iProov for passport control and ticket identification. IProov Skift Take: Vendors are getting creative with pandemic-related services, like the following: Passport control via facial recognition. Contactless elevators. Food-ordering without needing an app. Luggage disinfection via ultraviolet light. Mask-detecting … [Read more…]

GetYourGuide, Omio, Other Travel Tech Startups Hunker Down

A January 2020, photo of Johannes Reck, Managing Director and co-founder of GetYourGuide, sits in front of the company logo after a panel discussion on the occasion of the visit of Federal Minister of Economics Altmaier to GetYourGuide’s office in Berlin. GetYourGuide is an online travel agency. Christoph Soeder / Bloomberg Skift Take: GetYourGuide top … [Read more…]

Executive Q&A: How Airlines are Improving Passenger Experiences With a Customer-First Approach

Skift Take: Higher customer service expectations in the airline industry mandates a new approach to using innovative technology. This means not only deploying solutions to improve direct-to-customer experiences but also empowering employees to provide exceptional service at every touchpoint. — Read the Complete Story On Skift

WeChat Mini Program Launches at World’s Tallest Building in Dubai

The Burj Khalifa in Dubai, April 2018. Christopher Pike / Bloomberg Skift Take: As Chinese outbound travel continues to rise, this high-spending segment is increasingly appealing to destinations worldwide. Deploying WeChat, China’s No. 1 superapp, may be key for travel brands and destinations looking to unlock this market. — Faye Chiu Read the Complete Story … [Read more…]