Can Scotland Create a Regional Travel Tech Hub for a Post-Coronavirus World?

Scottish Highlands Robert J. Heath / FlickrSkift Take: Countries lack a playbook in coping with the pandemic’s effect on tourism, but Scotland is one to watch when it comes to its new effort to boost its travel tech sector. — Sean O’NeillRead the Complete Story On Skift

Sabre’s New Executive Role Signals a Refresh on Customer Service for the Travel Tech Company

A view of the meal service in first class on an Emirates Boeing 777-300ER aircraft. Emirates is one of the largest customers of Sabre’s travel tech services. EmiratesSkift Take: Sabre has created a new role of “chief services officer.” It might sound like a gimmick, but the concept actually has deep roots in the technology…… Continue reading Sabre’s New Executive Role Signals a Refresh on Customer Service for the Travel Tech Company

What Trump’s WeChat Ban May Mean for the Travel Sector

An image of a WeChat app user. Many U.S. based travel companies are reviewing an executive order from President Trump that bans WeChat, a superapp owned by tech giant Tencent. TencentSkift Take: Trump’s ban on the Chinese superapp WeChat may turn out to be a mere annoyance for many Chinese travelers. But it could cause…… Continue reading What Trump’s WeChat Ban May Mean for the Travel Sector

Airports and Rail Operators Prioritize Some Touchless Technologies Over Others

Eurostar, a rail operator, will in 2021 roll out new facial recognition technology powered by the vendor iProov for passport control and ticket identification. IProovSkift Take: Vendors are getting creative with pandemic-related services, like the following: Passport control via facial recognition. Contactless elevators. Food-ordering without needing an app. Luggage disinfection via ultraviolet light. Mask-detecting robots.…… Continue reading Airports and Rail Operators Prioritize Some Touchless Technologies Over Others

GetYourGuide, Omio, Other Travel Tech Startups Hunker Down

A January 2020, photo of Johannes Reck, Managing Director and co-founder of GetYourGuide, sits in front of the company logo after a panel discussion on the occasion of the visit of Federal Minister of Economics Altmaier to GetYourGuide’s office in Berlin. GetYourGuide is an online travel agency. Christoph Soeder / BloombergSkift Take: GetYourGuide top boss…… Continue reading GetYourGuide, Omio, Other Travel Tech Startups Hunker Down

Executive Q&A: How Airlines are Improving Passenger Experiences With a Customer-First Approach

Skift Take: Higher customer service expectations in the airline industry mandates a new approach to using innovative technology. This means not only deploying solutions to improve direct-to-customer experiences but also empowering employees to provide exceptional service at every touchpoint. — Read the Complete Story On Skift

WeChat Mini Program Launches at World’s Tallest Building in Dubai

The Burj Khalifa in Dubai, April 2018. Christopher Pike / BloombergSkift Take: As Chinese outbound travel continues to rise, this high-spending segment is increasingly appealing to destinations worldwide. Deploying WeChat, China’s No. 1 superapp, may be key for travel brands and destinations looking to unlock this market. — Faye ChiuRead the Complete Story On Skift