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Can Scotland Create a Regional Travel Tech Hub for a Post-Coronavirus World?

Scottish Highlands Robert J. Heath / Flickr Skift Take: Countries lack a playbook in coping with the pandemic’s effect on tourism, but Scotland is one to watch when it comes to its new effort to boost its travel tech sector. — Sean O’Neill Read the Complete Story On Skift

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Sabre’s New Executive Role Signals a Refresh on Customer Service for the Travel Tech Company

A view of the meal service in first class on an Emirates Boeing 777-300ER aircraft. Emirates is one of the largest customers of Sabre’s travel tech services. Emirates Skift Take: Sabre has created a new role of “chief services officer.” It might sound like a gimmick, but the concept actually has deep roots in the […]

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What Trump’s WeChat Ban May Mean for the Travel Sector

An image of a WeChat app user. Many U.S. based travel companies are reviewing an executive order from President Trump that bans WeChat, a superapp owned by tech giant Tencent. Tencent Skift Take: Trump’s ban on the Chinese superapp WeChat may turn out to be a mere annoyance for many Chinese travelers. But it could […]

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Airports and Rail Operators Prioritize Some Touchless Technologies Over Others

Eurostar, a rail operator, will in 2021 roll out new facial recognition technology powered by the vendor iProov for passport control and ticket identification. IProov Skift Take: Vendors are getting creative with pandemic-related services, like the following: Passport control via facial recognition. Contactless elevators. Food-ordering without needing an app. Luggage disinfection via ultraviolet light. Mask-detecting […]

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Car Rental Listings Service CarTrawler Gets Debt Relief Thanks to New Private Equity Owner

CarTrawler CEO Cormac Barry at the company’s Irish headquarters. CarTrawler Skift Take: Investors should be relieved CarTrawler managed to get a deal done at all in today’s tough mergers-and-acquisitions market. — Sean O’Neill Read the Complete Story On Skift

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GetYourGuide, Omio, Other Travel Tech Startups Hunker Down

A January 2020, photo of Johannes Reck, Managing Director and co-founder of GetYourGuide, sits in front of the company logo after a panel discussion on the occasion of the visit of Federal Minister of Economics Altmaier to GetYourGuide’s office in Berlin. GetYourGuide is an online travel agency. Christoph Soeder / Bloomberg Skift Take: GetYourGuide top […]

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Executive Q&A: How Airlines are Improving Passenger Experiences With a Customer-First Approach

Skift Take: Higher customer service expectations in the airline industry mandates a new approach to using innovative technology. This means not only deploying solutions to improve direct-to-customer experiences but also empowering employees to provide exceptional service at every touchpoint. — Read the Complete Story On Skift

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WeChat Mini Program Launches at World’s Tallest Building in Dubai

The Burj Khalifa in Dubai, April 2018. Christopher Pike / Bloomberg Skift Take: As Chinese outbound travel continues to rise, this high-spending segment is increasingly appealing to destinations worldwide. Deploying WeChat, China’s No. 1 superapp, may be key for travel brands and destinations looking to unlock this market. — Faye Chiu Read the Complete Story […]