Skift Global Forum 2019: How American Express Is Improving Customer Experience with a Focus on Meaningful Moments

Skift Take: Consumers are so overwhelmed by choice these days, they sometimes simply give up on travel plans altogether. Brands like American Express Travel are hoping to end that lamentable state of affairs by combining old-school service with new technological tools that make the complete “customer journey” both high tech and high touch. — SkiftX … [Read more…]

Forecasting the Future of Business Travel in Asia

Joe Green on Unsplash Skift Take: As business travel surges in APAC, the tech tools needed to manage that travel have fallen behind. But new innovations — like those from Travelstop — are beginning to meet the ever-changing needs of this soon-to-be $900 billion market. — Slim Leather Travel Passport Wallet Holder RFID Blocking ID … [Read more…]