Online Travel Agency On the Beach Sees a Blessing and Curse From Thomas Cook’s Demise

An aerial photograph of Nissi beach Agia Napa, Cyprus. On the Beach has taken a financial hit from the Collapse of Thomas Cook. dronepicr / Flickr Skift Take: On the Beach’s purchase of Classic Collection Holidays now looks like a strategic masterstroke in light of the collapse of Thomas Cook. Brick-and-mortar travel agents in the … [Read more…]

Skift Global Forum 2019: How American Express Is Improving Customer Experience with a Focus on Meaningful Moments

Skift Take: Consumers are so overwhelmed by choice these days, they sometimes simply give up on travel plans altogether. Brands like American Express Travel are hoping to end that lamentable state of affairs by combining old-school service with new technological tools that make the complete “customer journey” both high tech and high touch. — SkiftX … [Read more…]