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The Travel Industry Refunds Conundrum: Survival Versus Doing the Right Thing

A passenger wears a protective mask at Adolfo Suarez-Barajas international airport on the outskirts of Madrid, Spain, March 11, 2020. Bernat Armangue / Associated Press Skift Take: If you ordered a book and it never arrived, you’d expect a refund. Simple. But if you booked a hotel and couldn’t get there because of lockdowns, you’d […]

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Google Should Stop Bill Collection for First Quarter, 8 Travel Startups Demand

A file photo of tourists gawking at the Karl Marx statue in Trier, Germany. German travel startups called on Google to cease trying to collect on first quarter advertising bills. Michael Probst / Associated Press Skift Take: Google has a huge travel advertising business. If Google’s advertising partners had to hand out tons of refunds […]