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Skift Tech Forum Video: Why Payment Strategy is Key to Travel’s Frictionless Future

Skift Take: A smart payments strategy sits at the heart of any successful travel business. But too many companies take this hidden infrastructure for granted in their decision-making. In this conversation with executives from Visa, we get a better sense of the evolving role that payments technology plays in today’s frictionless travel experience. — SkiftX […]

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Skift Tech Forum Video: Loyalty Rewarded — Using Personalization to Deliver a More Human Customer Experience

Skift Take: There’s no question that customer and company definitions of loyalty are undergoing a fundamental shift in the travel industry, with personalized products and experiences playing an ever-more important role. In this session from Skift Tech Forum 2019 we learn more about how the concept of loyalty will evolve in the years ahead. — […]

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Travel Needs to Consider Life Without Facebook and Google, Says Former Facebook Investor

Roger McNamee, early investor in Facebook, speaking on May 27, 2019, at Skift Tech Forum 2019 in San Francisco with Skift founder and CEO Rafat Ali. Skift Skift Take: Surveillance capitalism is due for a regulatory comeuppance in the next few years. Travel companies that make the decision to build brands around user privacy now […]

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Expedia to Connect Travelers With Hotels When Their Flights Are Delayed

Expedia Group senior vice president, product and technology Arthur Chapin (left) was interviewed by Skift Airline Weekly Editor Madhu Unnikrishnan at Skift Tech Forum June 27, 2019 in San Francisco. Skift Skift Take: Expedia wants help put customers in touch with hotels to sort out travel complications. That seems like it would be a complicated […]