Categories
Booking Sites Digital skift research tours and activities travel tripadvisor viator

Tripadvisor’s Viator Stays On Top in Online Day Tours: New Skift Research

Despite COVID-19 challenges, booking tours online has strong growth potential. Janis Oppliger / Unsplash Skift Take: Tripadvisor’s tours & activity subsidiary, Viator, is currently a market leader in its sector but the size of that lead over rivals is shrinking. — Seth Borko Read the Complete Story On Skift

Categories
Booking Sites Digital google Media skift research tours and activities travel tripadvisor viator

Understanding Tripadvisor’s Path to Recovery: New Skift Research

Skift Take: Tripadvisor had been working on a turnaround even before Covid-19 hit. We take a deep dive into the company’s financials, business strategies, and challenges for 2020 and beyond. — Seth Borko Read the Complete Story On Skift

Categories
skift research Startups travel travel startups Venture Capital

Should Venture Capital Be Betting on Travel Now? New Skift Research

Empty hotels, like the one pictured here, are the challenge for venture capital investors deciding whether to keep investing in the travel sector. Wendy Li / Adobe Skift Take: Travel is a long-term megatrend because all across the globe people appreciate the value that it brings to their lives. This holds true across a vast […]

Categories
airline technology artificial intelligence augmented reality blockchain Digital emerging technology hotel tech skift research Startups travel Uncategorized virtual reality

Separating Hype From Emerging Tech’s Real Shortcomings Post-Crisis: New Skift Research

Conference attendee tries using the latest VR goggles in Munich, Germany Stephan Sorkin / Unsplash Skift Take: Not all tech is worth the hype. But then again, the current crisis will likely accelerate the adoption of some worthwhile emerging technologies. It’s important to know how this will impact the travel industry. We’ve set out the […]

Categories
funding skift research Startups travel travel startups vc in travel Venture Capital

From Crisis Will Come Eventual Opportunity for Venture Capital in Travel: New Skift Research

Skift Take: We are headed into a winter for travel startups. But travel won’t be gone forever. And history teaches us that startups are often the first to pinpoint our industry’s new direction as we exit a crisis. — Seth Borko Read the Complete Story On Skift

Categories
airline technology Digital emerging technology event technology hotel technology skift research Startups travel

The Impact of Emerging Tech in Travel Post-Coronavirus: New Skift Research

Skift Take: There are so many technologies that can and will impact the travel industry, but it’s hard to poke through all the hype and see what will fundamentally change the future of travel. We investigate four technology buckets with the largest potential. — Wouter Geerts Read the Complete Story On Skift

Categories
Digital hotel tech hotel tech stack hotels pms skift research travel

How the Cloud Is Shaking Up Hotel Property Management Tech: New Skift Research

Front desk hotel clerks serve a guest. Antonio Diaz / Adobe Skift Take: Technological advancements have allowed for new entrants into the property management systems space to offer a viable alternative to incumbent legacy systems. Those systems might be scrambling for now, but they’ll catch up. All this can only be a good thing for […]

Categories
Booking Sites Destinations hotels skift research travel

The Top 10 Skift Research Reports in 2019

Skift Take: Heading into 2020, we handpicked 10 reports we published in 2019 that touch upon the most important topics and trends in travel. These themes should be top of mind moving forward. — Haixia Wang Read the Complete Story On Skift

Categories
customer satisfaction Digital loyalty net promoter score NPS online reviews Services skift research travel

Decoding a Viable Metric for Measuring Customer Loyalty in Travel

Southwest Airlines was ahead of the airline industry so far in 2019 with the highest Net Promoter Score of 71, according to NICE Satmetrix research. Skift Skift Take: Loyal customers may love your product and service, but the goal is to get them to spread the word. Here’s everything you need to know about Net […]

Categories
consumer insights Destinations Digital gcc Middle East outbound skift research travel

The State of Middle East Outbound Travel: New Skift Research

Skift Take: Outbound travel from the Middle East hasn’t garnered the attention of some other outbound markets, but given the high travel expenditure and growth of the region, we think this is one that’s worth paying attention to. — Meghan Carty Read the Complete Story On Skift