Court Ruling Revives a US Airways Antitrust Case Against Sabre

A U.S. Airways jet departs Washington’s Reagan National Airport next to American Airlines jets outside Washington, February 25, 2013. Reuters Skift Take: A federal appeals court has asked for a partial do-over in antitrust litigation between US Airways and travel tech firm Sabre. After more than eight years and millions of dollars in expenses, the … [Read more…]

Datalex to Lose Lufthansa Tech Contract After Management Fiasco

Lufthansa aircraft shown at Germany’s Frankfurt Airport. Parent company Lufthansa Group is a major customer of Datalex, which suffered an accounting disaster in 2018 that continues to bring aftershocks. Alex Kraus / Bloomberg Skift Take: Airline tech vendor Datalex had a spectacular accounting meltdown in 2018. Lufthansa, its largest customer, wants to kill its contract. … [Read more…]

Hoteliers Take a Harder Look at How They Set Room Rates

The Bellagio Las Vegas belongs to MGM Resorts International, which is one of many hotel companies that have been investing more in revenue management technology. MGM Resorts Skift Take: Amateurs cut rates to fill hotel rooms. Pros take more sophisticated approaches, such as coordinating to stimulate demand from the most profitable customers. — Sean O’Neill … [Read more…]

TravelSky’s Performance Offers a View of China’s Slowing Air Travel Market

China Eastern Airlines is one of many domestic Chinese airlines to rely on TravelSky, a tech vendor, for its computing needs. TravelSky reported its first-half 2019 earnings on Thursday. China Eastern Airlines Skift Take: New data from China’s travel tech giant TravelSky shows that the country’s pace of air travel growth slowed in the first … [Read more…]

Scalability is Key to Driving Adoption of New Distribution Capability Standards

Skift Take: When it comes to implementing and adopting the New Distribution Capability standards for airline retailing, there needs to be a strong focus on enabling scalability, across the entire retailing, distribution, and fulfillment process. — Read the Complete Story On Skift

Delta Sues Chatbot Vendor Faulted for Data Breach

Delta Air Lines planes. The carrier is suing a tech vendor, [24]7.ai, for a breach of data affecting 825,000 passengers. Angus Mordant / Bloomberg Skift Take: Many grandmothers have tighter password security than tech vendor [24]7.ai allegedly did. A hacker had an easy time accessing the vendor’s code, and through it, the payment card data … [Read more…]

Executive Q&A: How Airlines are Improving Passenger Experiences With a Customer-First Approach

Skift Take: Higher customer service expectations in the airline industry mandates a new approach to using innovative technology. This means not only deploying solutions to improve direct-to-customer experiences but also empowering employees to provide exceptional service at every touchpoint. — Read the Complete Story On Skift

Sabre Hunts for More Tech Deals to Overcome Sales Slump

A Sabre conference room at its headquarters in Southlake, Texas. Sabre reported its quarterly earnings on Thursday. The travel technology company based in Southlake, Texas, saw continued growth in distribution. Sabre Skift Take: Sabre’s management must have seen this quarter’s sales slowdown coming. After all, the company’s prior management had underspent in the research and … [Read more…]

How Connected Employees Can Enhance Customer Experiences in Real Time

Skift Take: Digitizing, streamlining, and simplifying how employees communicate and collaborate is essential to truly empowering firstline workers to deliver results. Providing them with the right tools is key. — Read the Complete Story On Skift

Travelport CEO Gordon Wilson Will Exit Role

Exiting Travelport CEO Gordon Wilson speaks at Skift Tech Forum 2018 in San Francisco, Calif. Skift Skift Take: Gordon Wilson will leave Travelport after taking the company private. The company has a travel technology veteran lined up to take the reins, and Travelport needs all the help it can get to compete against Sabre and … [Read more…]