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Lufthansa Hikes Its Third-Party Booking Fee Despite the Crisis

A Lufthansa Airbus A320-200 at Frankfurt Airport. From October 1, tickets bought via third-parties tech for flights on Lufthansa Group airlines will be hit with a $21 in the U.S. (€19 in Europe) surcharge. Oliver Roesler / Lufthansa Skift Take: If you think all airlines will lower their fees to encourage more bookings during the […]

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U.S. Needs to Tighten Oversight of How Airlines Use Facial Recognition Data: New Government Report

Delta Air Lines reveals their new biometric scanning technology at Hartsfield-Jackson International Airport in Atlanta, Georgia, on Monday, November 19, 2018. Facial recognition is popular, but a report published by the U.S. Government Accountability Office has found that U.S. Customs stumbled with the tech. Delta Skift Take: Facial recognition tech divides people. They say either […]

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How Apple’s New Privacy Effort Will Impact Travel Marketing

Apple opened in July a new store at Ratchaprasong, Bangkok’s iconic intersection. Apple Skift Take: Privacy efforts will keep chipping away at old school digital advertising practices. Travel marketers need to persuade more consumers to consent to share their data directly. They should consider new ideas, like creating media networks and data co-ops, to help. […]

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Intelsat Makes $400 Million Bid for Gogo’s In-Flight Wi-Fi Service From Bankruptcy

An example of a geostationary communications satellite used by communications provider Intelsat. A bankruptcy court has okayed Intelsat’s plan to buy part of in-flight internet provider Gogo for $400 million in cash. Maxar Technologies Skift Take: New owner Intelsat will need to invest in Gogo’s internet services. Airline customers like Delta are impatient with Gogo’s […]

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Zoom Sees 355 Percent Revenue Leap on Rise of Virtual Meetings

Back view of business woman talking to her colleagues about a business plan in a video conference. Adobe Skift Take: Zoom’s latest earnings report suggests that the trend in remote working may have staying power even after society tames the pandemic. The implications are unnerving for event planners and travel management companies. — Sean O’Neill […]

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New Sites and Apps Aim to Dispel Confusion About Travel Restrictions Worldwide

Passengers of a flight from Amsterdam wearing protective face masks arrive at the Eleftherios Venizelos International Airport, following the easing of measures against the spread of coronavirus disease, in Athens, Greece, June 15, 2020. Alkis Konstantinidis / Reuters Skift Take: Who isn’t confused about the ever-changing pandemic-related restrictions in place? It’s good to have some […]

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Sabre’s New Executive Role Signals a Refresh on Customer Service for the Travel Tech Company

A view of the meal service in first class on an Emirates Boeing 777-300ER aircraft. Emirates is one of the largest customers of Sabre’s travel tech services. Emirates Skift Take: Sabre has created a new role of “chief services officer.” It might sound like a gimmick, but the concept actually has deep roots in the […]

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What Trump’s WeChat Ban May Mean for the Travel Sector

An image of a WeChat app user. Many U.S. based travel companies are reviewing an executive order from President Trump that bans WeChat, a superapp owned by tech giant Tencent. Tencent Skift Take: Trump’s ban on the Chinese superapp WeChat may turn out to be a mere annoyance for many Chinese travelers. But it could […]

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Gogo in Talks to Sell Its In-Flight Wi-Fi Business

A passenger uses in-flight internet service on a flight. Gogo, the in-flight internet company, is in talks to sell its commercial aviation business to a competitor, the company said. Gogo Skift Take: Let’s hope the deal talks will go faster than Wi-Fi aboard a plane. — Sean O’Neill Read the Complete Story On Skift

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How India’s SpiceJet Is Using Tech to Innovate During the Pandemic

A SpiceJet Boeing aircraft in India. SpiceJet Skift Take: SpiceJet has championed reforms of airport processes that have already changed how all air travelers in India fly on all airlines. In a move reported here first, the budget carrier will begin to sell some of the tech it has developed to other airlines. — Sean […]