Wex Buys Enett From Travelport for $1.7 Billion in a Travel Payments Mashup

A shot of Melissa Smith, Chair and CEO of payments company Wex, while speaking during a Ted Talk. Smith led the acquisition of eNett, a travel sector payments company. Wex Skift Take: With this deal, Wex now becomes a powerhouse in assisting business-to-business travel payments worldwide. The deal also gives cash to seller Travelport, which … [Read more…]

Accor Taps Sabre for Pilot of Major Hotel Tech Project

An image of a hotel that’s part of the Accor Group portfolio, the Peppers Blue on Blue Resort on Magnetic Island in North Queensland, Australia, that belongs to the Mantra brand. Accor is doing a pilot test with technology vendor Sabre for a major overhaul of its digital systems. Accor Skift Take: Accor recently rebranded … [Read more…]

How Much Did Big Travel Companies Spend on TV Ads in 2019?

The Trivago 30-second Buffet commercial was the top-performing U.S. national TV commercial among online travel booking sites in 2019, according to iSpot.tv Trivago Skift Take: Airlines, hotels, and booking sites have divergent reasons for leaning into or out of TV advertising. Attracting more direct bookers is always a goal, but sometimes competitive reasons, or the … [Read more…]

Singapore Launches WeChat Mini Program Catering to Chinese Bleisure Travelers

The Buddha Tooth Relic Temple in Sinapore’s Chinatown. Chinese Singaporeans make up more than 75 percent of the country’s population, a factor that has driven its China-smart approach. Inna Felker / Adobe Skift Take: Singapore is ahead of the curve when it comes to its Chinese inbound strategy. It’s the first country destination to roll … [Read more…]

Decoding a Viable Metric for Measuring Customer Loyalty in Travel

Southwest Airlines was ahead of the airline industry so far in 2019 with the highest Net Promoter Score of 71, according to NICE Satmetrix research. Skift Skift Take: Loyal customers may love your product and service, but the goal is to get them to spread the word. Here’s everything you need to know about Net … [Read more…]

IHG Is Changing How It Distributes Its Hotel Rates to Boost Direct Bookings

In October 2019, IHG-owned brand Kimpton said it would launch a Stay Human Project where it transforms the decor in one room in a handful of European hotels to more explicitly connect guests to a sense of place and community. IHG, Kimpton’s parent company, has been embracing new tech tools. IHG Skift Take: IHG represents … [Read more…]

SiteMinder Diversifies Away From Helping Hotels Solely on Room Sales

A photo of the Casa Andina Standard Nasca in Nasca, Peru. The hotel chain uses SiteMinder for help with online distribution. SiteMinder has launched an app store to help smaller hotels adopt new tools from other third-party vendors to manage their properties. Casa Andina Standard Nasca Skift Take: Tech provider SiteMinder is the latest firm … [Read more…]

Sabre Predicts Clear Skies for Its Airline Distribution and Tech Businesses

Sabre CEO Sean Menke shown at an industry event in Kraków, Poland, in 2017. Sabre, a travel technology company, reported third-quarter earnings, with revenue up 1 percent year-over-year, totaling $984 million. Sabre Skift Take: To paraphrase Sabre executives, airlines in North America are too fat and happy to be bothered to mimic the experiments with … [Read more…]

Facebook Urged to Place Libra Cryptocurrency Initiative on Hold

U.S. House Financial Services Committee Chairwoman Maxine Waters wants Facebook to solve a plethora of other issues before it entertains developing the Libra cryptocurrency. Bloomberg Skift Take: If the Facebook-inspired Libra cryptocurrency were ever to be one of the solutions travel and other companies might deploy to resolve global payment issues, they might want to … [Read more…]

Jet Lag App Timeshifter Makes Moves on Asia’s Hotels, Airlines

Timeshifter – The Jet Lag App. Timeshifter Skift Take: Timeshifter, brandishing NASA-approved science, wants to revolutionize how the travel industry helps guests fight jet lag. The science has won consumers over, and is a no-brainer for airlines. But in Asia’s cutthroat hotel business, how it can integrate the app into different branded programs is perhaps … [Read more…]