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Sabre’s New Executive Role Signals a Refresh on Customer Service for the Travel Tech Company

A view of the meal service in first class on an Emirates Boeing 777-300ER aircraft. Emirates is one of the largest customers of Sabre’s travel tech services. Emirates Skift Take: Sabre has created a new role of “chief services officer.” It might sound like a gimmick, but the concept actually has deep roots in the […]

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Sabre Preps for a World Where Global Corporate Travel Lags a Broader Rebound

A United Airlines 787 Dreamliner. This week United said it had extended its global distribution agreement where it provides travel agents access to its airfares and other content through the Sabre travel marketplace. United Skift Take: A crisis makes reputations. Sabre’s top bosses have seen the pandemic render useless their old playbook for handling a collapse in […]

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Corp Travel Agencies Face More Airfare Uncertainty as Carriers Miss Distribution Deal Deadlines

Air France-KLM struck a private channel agreement with Amadeus in 2018. Airbus SAS Skift Take: The juries are still out over whether airlines and the global distribution systems will kiss and make up soon. Corporate travel agencies will be hoping it won’t be much longer though, otherwise some may face the prospect of having to […]

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Accelya to Buy Farelogix in Airline Tech Rollup

Vista Equity Partners founder, chairman, and CEO Robert F. Smith. Vista is investing in an airline tech services group. Vista Equity Partners Skift Take: Vista, the investor behind this merger of airline tech vendors Accelya and Farelogix, is no private equity tourist. The firm has committed tens of billions to technology businesses, and it shows […]

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Sabre’s Major Restructuring Includes Cutting 800 More Jobs

Sabre president and CEO Sean Menke speaks at a company conference in 2019. Sabre Skift Take: Sabre’s leadership team has been like an endurance runner in its strategy of patching up the security of the company’s software, breaking down internal business silos, and moving Sabre’s systems to the more stable cloud. This latest restructuring is […]

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Breakdown of Lufthansa and Sabre Deal Signals New Risks for Corp Travel

Lufthansa, Austrian Airlines, Swiss and Brussels Airlines fares will not be bookable on Sabre as of June 30, 2020. Bloomberg Skift Take: The exact reasons for wanting to terminate the content deal aren’t clear, but Lufthansa’s direct-selling drive might have something to do with it. — Matthew Parsons Read the Complete Story On Skift

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Farelogix Pushes Seat Distancing Tech for Airlines After the Sabre Merger Collapses

American Airlines has been installing new interiors. The carrier is a significant customer of Farelogix, an airline tech vendor. American Skift Take: Farelogix CEO Jim Davidson says the pandemic presents opportunities. Yet despite that brave face, it’s hard to see Farelogix facing anything but revenue declines during the crisis now that it’s lost the Sabre […]

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Sabre Abandons Bid to Buy Farelogix After Antitrust Battles Take a Toll

A view of a conference room at the headquarters of travel technology company Sabre in Southlake, Texas. Sabre Skift Take: This decision is no surprise. The world has changed a lot since November 2018, when Sabre first proposed buying travel tech vendor Farelogix. Actions by antitrust watchdogs in the UK and the U.S. delayed the […]

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New Wholesale Model Could Shake Up Airline Distribution Thanks to American Airlines Test With Sabre

American Airlines aircraft queue. American Airlines Group has testified in U.S. and UK competition investigations into the actions of Sabre and other travel technology companies. A U.S. federal court and a UK competition watchdog have published comprehensive findings on airline distribution, revealin broad trends in the sector. Angus Mordant / Bloomberg Skift Take: We read […]

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Travelsky Puts On a Brave Face as Chinese Flight Demand Slowly Rebounds

A China Southern aircraft. All Chinese airlines use travel technology firm TravelSky’s systems to manage their domestic businesses. China Southern Skift Take: Travelsky, China’s travel technology giant, said it will weather the coronavirus-related plunge in air travel without needing to lay off workers. Remarkably, in January it added a tool to its popular flight app […]