Travel Industry to Switch On More Automated Processes to Cope With Reduced Staffing

Japan’s Henn na Hotel, owned by parent company H.I.S., has for several years trialed robots at the front desk. H.I.S. Skift Take: Forget animatronic robots. But software that replaces repetitive tasks that white-collar workers do in back-offices, tracking devices that can alert when hand sanitizers are empty, and mobility scooters that drive themselves are some … [Read more…]

Skift Global Forum Video: Beyond Automation – Understanding AI’s True Power in Travel Marketing

Skift Take: Artificial intelligence was a hot topic at this year’s Skift Global Forum in New York. In this video recap from the event, we learn about the true power of AI in the travel industry, which will pail machine-powered automation with smart insights to create more meaningful relationships with customers. — SkiftX Read the … [Read more…]