Booking Holdings and Expedia in Arms Race to Deliver the Connected Trip

Travelers check an information monitor as weather causes flight cancellations and delays during a winter storm in Boston, Massachusetts, February 5, 2014. Dominick Reuter / Reuters Skift Take: From the wishful thinking and hype of years ago, the connected trip is beginning to draw real investment and to become a thing. It will take a … [Read more…]

How Small, Independent Hotels Are Using Tech to Be More Competitive

Skift Take: Independent hotels struggle to keep up with larger hotels and chains when it comes to adopting the latest technology, thanks to high costs and complexity of implementation. However, they stand to benefit substantially if they adopt the right systems. — Read the Complete Story On Skift

Booking Holdings Sees Brand Collaborations as Key to Restoring Growth on Steroids

Booking Holdings believes it can gain a more complete view of travelers at the airport or in their destinations to boost the number of repeat customers. Medjet Skift Take: The road back to a flywheel of growth would be a lengthy one for Booking Holdings. Google has a ton of data, too, as do other … [Read more…]

Google’s Travel Gains Levy Pain at TripAdvisor and Expedia

TripAdvisor CEO Steve Kaufer (left) and Expedia Group CEO Mark Okerstrom separately pointed to Google as hurting their businesses’ performance in the third quarter of 2019. TripAdvisor and Expedia Skift Take: The fact that Google is leveraging its dominance as a search engine into taking market share away from travel competitors is no longer even … [Read more…]

MakeMyTrip and Oyo Downplay India Regulatory Probe

Pictured is the Jai Mahal Lake Palace. Jaipur, India. MakeMyTrip pledges to cooperate with an regulatory probe in India about its relationship with budget hotelier Oyo. Jai Mahal Lake Palace Skift Take: MakeMyTrip definitely faces some near-term challenges, but it doesn’t consider a recently announced regulatory probe in India to be one of them. — … [Read more…]

An In-Depth Look at Hotel Chain Oyo’s Financials and Strategy: New Skift Research

Skift Take: Oyo promises a new type of hotel company. It’s an asset-light brand that seeks to connect the global long tail of mom-and-pop hotels through its tech and distribution platform. But can it live up to the hype? Skift Research dives deep into Oyo’s business strategy and financial performance. — Seth Borko Read the … [Read more…]

Skift Global Forum 2019: How Accenture and Marriott Are Supercharging the Guest Experience by Empowering Employees

Skift Take: Marriott has launched a new tech platform that empowers its more than 700,000 associates worldwide to provide high-touch, personalized service at scale. Turns out if you take care of your people, they’ll do an even better job of caring for guests. — SkiftX Read the Complete Story On Skift

Skift Global Forum Video: How Attribute-Based Selling Works for Hotels

Skift Take: Hotel merchandising and distribution were hot topics at this year’s Skift Global Forum in New York. In this video recap from the event, we learn about attribute-based selling, a strategy that helps hotels better align customer needs with property amenities during the booking process. — SkiftX Read the Complete Story On Skift

Hotel Data Giant STR Acquired for $450 Million

Park Central Hotel New York. CoStar Group will acquire STR, the premier global provider of data on hotel performance and market dynamics, for $450 million in an all-cash deal. Park Central Hotel New York / Facebook Skift Take: Data and analytics are not just vital in the contemporary hospitality ecosystem but also big business. CoStar’s … [Read more…]

Skift Global Forum Preview: Why Airbnb Turned to HotelTonight for Its Data Savvy

The Lucky Dragon Hotel and Casino is an Asian-themed boutique hotel and casino that has sometimes offered rooms on booking site HotelTonight. You can hear the CEO of HotelTonight, Sam Shank, speak at Skift Global Forum in New York City in September 2019. Tim Rue / Bloomberg Skift Take: HotelTonight’s acquisition by Airbnb last March … [Read more…]