Futurist Tobaccowala Warns Travel Marketers to Not Be Too Data-Driven

Publicis Groupe Chief Growth Officer Rishad Tobaccowala (left) speaks at Skift Global Forum in New York City on Sept. 19, 2019. Skift Skift Take: Advertising legend Rishad Tobaccowala lashes out at an over-dependence on data, and believes so-called FAANGs must be broken up. All this simply makes his forthcoming book, Restoring the Soul of Business: … [Read more…]

Expedia CEO Is Unfazed by Airbnb’s Growing Vacation Rental Lead

Shown here is a photo of Mark Okerstrom Expedia Group CEO and President speaking on-Stage at Skift Global Forum in New York on Thursday. Skift Skift Take: Mark Okerstrom, the chief of Expedia Group, has high hopes for his recently rebranded homesharing unit Vrbo. But as competition intensifies in the segment, we’re wondering if we’ll … [Read more…]

Booking Holdings Reaffirms Plan to Charge Commissions on Hotel Resort Fees

Glenn Fogel, who is the CEO and president of Booking Holdings, spoke at Skift Global Forum on September 18, 2019, with Executive Editor Dennis Schaal. Skift Skift Take: Despite criticism and reports of misgivings, Booking Holdings will plow ahead with a groundbreaking policy of charging commissions on resort fees charged by hotels, said CEO and president … [Read more…]

TripAdvisor CEO Welcomes More Pressure on the Travel Industry to Develop Green Practices

TripAdvisor CEO Steve Kaufer speaking on stage Wednesday, September 18, 2019, with Skift Founder and CEO Rafat Ali at Skift Global Forum in New York City. Skift Skift Take: When it comes to certain green practices and the refugee crisis, TripAdvisor CEO Steve Kaufer believes corporations and CEOs can’t sit on the sidelines and must … [Read more…]

Wholesaler Hotelbeds Cuts Ties to Booking Sites That Break Hotel Distribution Rules

Shown here is the Hotelbeds stand at the ITB trade fair in Berlin in March 2019. Hotelbeds Group Skift Take: The collapse last week of Amoma suggests that an industrywide crackdown on online travel agencies that violate hotel contracts is getting serious. For example, many hoteliers have wanted Hotelbeds to crack down on bad behavior … [Read more…]

Executive Q&A: Connecting the Dots Between Loyalty and Design

Skift Take: Travel brands are beginning to embrace the principles of human-centered design to rethink the way they develop products and experiences. But where does loyalty fit into the equation? Empathy and giving the customer a seat at the table is a great place to start. — Read the Complete Story On Skift

Datalex to Lose Lufthansa Contract and 15 Other Digital Trends This Week

Lufthansa’s plane waiting on the runway isn’t the only thing ready to take off as the company is expected to end its contract with Datalex. Lufthansa Skift Take: In this week’s digital news, Datalex continues to plummet under the looming threat of losing its contract with Lufthansa. Meanwhile, the EU’s top antitrust regulator has her … [Read more…]

Amoma.com Troubles May Delight Hoteliers That Hate Its Rate Discounting

A photo of the Amoma.com site on a tablet in September 2019. The online travel agency offers discounted rates on hotels. Sean O’Neill / Skift Skift Take: Hoteliers probably disliked Amoma.com more than any other online travel agency in the past few years. Amoma often undercut hoteliers on price. Now its reported troubles may have … [Read more…]

Volocopter Raises $55 Million for Flying Taxis: Travel Startup Funding This Week

VoloCity is an aircraft that that might carry two people plus luggage for about 50 miles. It is the lead product of Volocopter, a German startup that has just raised $55 million in additional funding. Volocopter Skift Take: This week, travel startups Volocopter, Atlas Obscura, KKDay, AmazingCo, Living Map, Sojourn, and Davinci Travel Systems announced … [Read more…]

Attention Travel Companies: Brexit Contingency Reveals Potential for Data Disruption

Protestors outside the Palace of Westminster. The UK is set to leave the EU on October 31 – for the moment, at least. Roman Boed / Flickr Skift Take: We know how hot the European Union is on data protection — just look at GDPR — so it’s no surprise that it hasn’t hurried through … [Read more…]