How Small, Independent Hotels Are Using Tech to Be More Competitive

Skift Take: Independent hotels struggle to keep up with larger hotels and chains when it comes to adopting the latest technology, thanks to high costs and complexity of implementation. However, they stand to benefit substantially if they adopt the right systems. — Read the Complete Story On Skift

IHG Is Changing How It Distributes Its Hotel Rates to Boost Direct Bookings

In October 2019, IHG-owned brand Kimpton said it would launch a Stay Human Project where it transforms the decor in one room in a handful of European hotels to more explicitly connect guests to a sense of place and community. IHG, Kimpton’s parent company, has been embracing new tech tools. IHG Skift Take: IHG represents … [Read more…]

Airbnb’s New Verification Policies and 20 Other Top Digital Stories This Week

Airbnb will start verifying listings starting in Dec. 2019. Airbnb Skift Take: This week in digital, stepping away from its hands-off approach, Airbnb introduces a policy in hopes of preventing another tragedy. Meanwhile, both TripAdvisor and Expedia Group are feeling added pressure from Google’s travel business. — Jasmine Ganaishlal Slim Leather Travel Passport Wallet Holder … [Read more…]

Comtravo Raises $23 Million for Business Trip Management: Travel Startup Funding This Week

A stand demonstrating Airbnb for Business in Berekley, California, in 2017, and illustrating the concept of business travel. This week, travel startups announced more than $60 million in funding for Comtravo, Tripscool, OStay, Cover Genius, and Verto Education. Airbnb Skift Take: This week, travel startups announced more than $60 million in funding for a business … [Read more…]

Booking Holdings Sees Brand Collaborations as Key to Restoring Growth on Steroids

Booking Holdings believes it can gain a more complete view of travelers at the airport or in their destinations to boost the number of repeat customers. Medjet Skift Take: The road back to a flywheel of growth would be a lengthy one for Booking Holdings. Google has a ton of data, too, as do other … [Read more…]

Google’s Travel Gains Levy Pain at TripAdvisor and Expedia

TripAdvisor CEO Steve Kaufer (left) and Expedia Group CEO Mark Okerstrom separately pointed to Google as hurting their businesses’ performance in the third quarter of 2019. TripAdvisor and Expedia Skift Take: The fact that Google is leveraging its dominance as a search engine into taking market share away from travel competitors is no longer even … [Read more…]

Expedia’s Reorganization Efforts Make the Company Less Nimble

Expedia Group is reshaping its internal teams, which contributed to a weak third quarter of 2019. Expedia Group Skift Take: Behind the scenes, the reorganization within Expedia Group must be ugly. Otherwise the CEO wouldn’t have cited it near the beginning of his prepared remarks during the earnings call. The last time Expedia cited a … [Read more…]

TripAdvisor and Ctrip Enter Into Chinese Joint Venture and Global Licensing Agreement

TripAdvisor and Trip.com Group announced a joint venture. TripAdvisor Skift Take: The TripAdvisor-Trip.com Group deal is both a shocker and a non-shocker. When Ctrip decided to change the parent company name to Trip.com Group, you could see a certain affinity with the TripAdvisor brand. On the other hand, Booking Holdings has been Ctrip’s longtime best … [Read more…]

Using the Power of Integrated Systems to Drive Next-Level Personalization

Skift Take: Gone are the days when “legacy systems” could explain away a travel brand’s inability to deliver next-level personalization. — Read the Complete Story On Skift

Trainline Experiments With Hotels to Boost Revenue

The Trainline logo. The company is branching out into other areas to generate more revenue. Trainline Skift Take: Understandably, CEO Clare Gilmartin didn’t want to play up moves into other travel areas too much at such an early stage, but we’ll be keeping a close eye on how the company evolves over the next few … [Read more…]