COVID-19 Immediate Response Action Plan for Visitor Centres and Visitor Services

Home » Learning Hub COVID-19 Immediate Response Action Plan for Visitor Centres and Visitor Services By Rebecca White Published on March 23, 2020 We’re living in a very surreal world with the complete halt of our beloved Tourism industry. Visitors are no longer visiting, many local communities are self isolating themselves from all people, all … [Read more…]

COVID-19 Immediate Response Action Plan for Destinations

Home » Learning Hub COVID-19 Immediate Response Action Plan for Destinations By Paige Rowett Published on March 19, 2020 COVID-19 is probably the most historically significant economic crisis of our lifetime. As service providers to our beloved tourism industry, day by day, we are increasingly shattered and shocked at how this crisis is impacting our … [Read more…]

Hipmunk Co-Founders Denied by SAP Concur in Buyback Attempt and 15 Other Top Digital Stories This Week

Hipmunk the chipmunk sheds a tear in response to SAP Concur’s denial of his bosses’ attempt to buy back the company. Hipmunk Skift Take: This week in digital news, Hipmunk co-founders tried — and failed — to buy back their company in an attempt to save it from getting killed off by SAP Concur. Plus … [Read more…]

The Top 10 Skift Research Reports in 2019

Skift Take: Heading into 2020, we handpicked 10 reports we published in 2019 that touch upon the most important topics and trends in travel. These themes should be top of mind moving forward. — Haixia Wang Read the Complete Story On Skift

The State of Middle East Outbound Travel: New Skift Research

Skift Take: Outbound travel from the Middle East hasn’t garnered the attention of some other outbound markets, but given the high travel expenditure and growth of the region, we think this is one that’s worth paying attention to. — Meghan Carty Read the Complete Story On Skift

7 Strategies to Engage and Activate Local and Community Stakeholders in Tourism [VIDEO]

Home » Learning Hub 7 Strategies to Engage and Activate Local Stakeholders and Communities in Tourism By Paige Rowett Published on November 7, 2019 We recently ran a live workshop at the Australian Regional Tourism Convention in October 2019, on how Local Government and Regional Organisations can engage their communities in Tourism activities to increase advocacy … [Read more…]

San Diego Deploys Alipay to Boost Chinese Tourism

The historic Gaslamp Quarter in downtown San Diego, known for its nightlife, is shown here. Brand USA is helping San Diego connect with Chinese tourists through a partnership with Chinese digital payment giant Alipay and Fliggy, an online travel agent platform owned by Alibaba. Bob Pinto / Flickr Skift Take: China is California’s top long-haul … [Read more…]

Visitor Trends, Destination Marketing + Visitor Servicing Reality 2019 [VIDEO]

Home » Learning Hub Visitor Trends, Destination Marketing Strategy + Visitor Servicing Reality 2019 [VIDEO] By Rebecca White Published on August 13, 2019 In the following video (24 minutes), we share key visitor trends and the destination marketing and visitor servicing reality in 2019, which is an excerpt from Module 1 of our Visitor Servicing … [Read more…]

What Makes Millennial, Gen Z Travelers From India and China So Different From Western Peers

Millennial and Gen Z travelers from India and China are avid and optimistic travelers. In the photo, three young women take a selfie on a smartphone. Tri Hua / Pexels Skift Take: With millennials pushing 40 years old and Gen Z entering the workforce, each of these generational cohorts will only grow in importance to … [Read more…]

WeChat Mini Program Launches at World’s Tallest Building in Dubai

The Burj Khalifa in Dubai, April 2018. Christopher Pike / Bloomberg Skift Take: As Chinese outbound travel continues to rise, this high-spending segment is increasingly appealing to destinations worldwide. Deploying WeChat, China’s No. 1 superapp, may be key for travel brands and destinations looking to unlock this market. — Faye Chiu Slim Leather Travel Passport … [Read more…]