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New eBook: Key Solutions to Delivering Contactless Hospitality With a Lean Staff

Skift Take: Looking toward Covid-19 recovery, health and safety have become top priorities for all sectors of the travel industry, especially hospitality. To help ensure guest confidence, hotels must manage new protocols while working with leaner staffs, making smart hotel management software more critical than ever. — ALICE Read the Complete Story On Skift

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Skift Global Forum Video: Creating Contactless Experiences That Resonate With Guests

Skift Take: In this conversation from Skift Global Forum, we hear from Medallia Zingle and MGM about how contactless technology is helping hotels recover from Covid-19 while simultaneously simplifying the travel journey and reinforcing the value of human-powered hospitality.  — Medallia Zingle Read the Complete Story On Skift

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Hotel Contactless Tech: What Will Stick and What Won’t?

Proxyclick Visitor Management System on an iPad. Proxyclick Skift Take: Contactless technology is being adopted in hotels at breakneck speed to ensure safe operations. Not all tech is created equal though. Skift Research looked at what tech has the momentum to continue growing after the pandemic fades. — Wouter Geerts Read the Complete Story On […]

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U.S. Needs to Tighten Oversight of How Airlines Use Facial Recognition Data: New Government Report

Delta Air Lines reveals their new biometric scanning technology at Hartsfield-Jackson International Airport in Atlanta, Georgia, on Monday, November 19, 2018. Facial recognition is popular, but a report published by the U.S. Government Accountability Office has found that U.S. Customs stumbled with the tech. Delta Skift Take: Facial recognition tech divides people. They say either […]

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Airports and Rail Operators Prioritize Some Touchless Technologies Over Others

Eurostar, a rail operator, will in 2021 roll out new facial recognition technology powered by the vendor iProov for passport control and ticket identification. IProov Skift Take: Vendors are getting creative with pandemic-related services, like the following: Passport control via facial recognition. Contactless elevators. Food-ordering without needing an app. Luggage disinfection via ultraviolet light. Mask-detecting […]