Categories
chatbots data breach delta delta air lines Digital lawsuits Services travel

Delta Sues Chatbot Vendor Faulted for Data Breach

Delta Air Lines planes. The carrier is suing a tech vendor, [24]7.ai, for a breach of data affecting 825,000 passengers. Angus Mordant / Bloomberg Skift Take: Many grandmothers have tighter password security than tech vendor [24]7.ai allegedly did. A hacker had an easy time accessing the vendor’s code, and through it, the payment card data […]

Categories
Booking Sites chatbots customer service Digital expedia flights hotels online travel otas stf2019 travel

Expedia to Connect Travelers With Hotels When Their Flights Are Delayed

Expedia Group senior vice president, product and technology Arthur Chapin (left) was interviewed by Skift Airline Weekly Editor Madhu Unnikrishnan at Skift Tech Forum June 27, 2019 in San Francisco. Skift Skift Take: Expedia wants help put customers in touch with hotels to sort out travel complications. That seems like it would be a complicated […]

Categories
accor artificial intelligence chatbots cwt Digital iberia Iberia Airlines Startups travel

Accor Backs Chatbot Tech Builder Mindsay in $10 Million Funding Round

An airline passenger uses Iberia’s customer service chatbot, Ibot, which is powered by Mindsay, a technology vendor that has raised a Series A round of funding. Iberia Skift Take: The funding of French startup Mindsay may be small news. But interviews with its customers Iberia and CWT suggest that a second wave of chatbot technology […]