Travel Industry to Switch On More Automated Processes to Cope With Reduced Staffing

Japan’s Henn na Hotel, owned by parent company H.I.S., has for several years trialed robots at the front desk. H.I.S. Skift Take: Forget animatronic robots. But software that replaces repetitive tasks that white-collar workers do in back-offices, tracking devices that can alert when hand sanitizers are empty, and mobility scooters that drive themselves are some … [Read more…]

Airport Automation to Speed Up for a Crisis Rebound With Less Human Contact

A boy watches a robot at Shanghai’s Pudong International Airport as Chinese tech companies start to deploy their wealth, technological prowess and massive databases to help combat the coronavirus outbreak. Reuters Skift Take: Sanitizing robots. Amazon’s touchless checkouts for airport stores. Contactless dining. Airports had already been embracing automation, but the crisis may accelerate the … [Read more…]

Skift Global Forum Video: Beyond Automation – Understanding AI’s True Power in Travel Marketing

Skift Take: Artificial intelligence was a hot topic at this year’s Skift Global Forum in New York. In this video recap from the event, we learn about the true power of AI in the travel industry, which will pail machine-powered automation with smart insights to create more meaningful relationships with customers. — SkiftX Read the … [Read more…]

Skift Webinar: Machine Learning — Creating More Human Interactions for Travel Brands

Skift Take: Machine learning is revolutionizing the travel industry, where it has the potential to transform company activity related to marketing, customer service, e-commerce, and much more. How can industry executives make use of this powerful new tool? Register for our webinar on Wednesday, June 19 to find out. — Read the Complete Story On … [Read more…]