Scalability is Key to Driving Adoption of New Distribution Capability Standards

Skift Take: When it comes to implementing and adopting the New Distribution Capability standards for airline retailing, there needs to be a strong focus on enabling scalability, across the entire retailing, distribution, and fulfillment process. — Read the Complete Story On Skift

Executive Q&A: How Airlines are Improving Passenger Experiences With a Customer-First Approach

Skift Take: Higher customer service expectations in the airline industry mandates a new approach to using innovative technology. This means not only deploying solutions to improve direct-to-customer experiences but also empowering employees to provide exceptional service at every touchpoint. — Read the Complete Story On Skift

How Connected Employees Can Enhance Customer Experiences in Real Time

Skift Take: Digitizing, streamlining, and simplifying how employees communicate and collaborate is essential to truly empowering firstline workers to deliver results. Providing them with the right tools is key. — Read the Complete Story On Skift

Amadeus Backs Startup Volantio to Help Airlines Manage Overbooked Flights

A view of the Atlanta office of Volantio, a travel tech startup that has received backing from Amadeus. Volantio Skift Take: Props to Volantio, which won the Air Pitch startup competition at Skift Global Forum last year, for now getting investment and sales support from Amadeus. — Sean O’Neill Slim Leather Travel Passport Wallet Holder … [Read more…]

Amazon’s Travel Strategy Comes Into Focus

Amazon previously tried selling hotel stays via weekend getaways, but is trying anew with flights in India. Skift Skift Take: The same rules that apply to run-of-the-mill travel sellers do not necessarily apply to Amazon. While cash back on flights in India may seem loss-generating and unsustainable, for Amazon it could be a winning strategy. … [Read more…]

Sabre Will See Revenue Fallout From Jet Airways Collapse and 737 Max Grounding

Sabre expects to take a financial hit because the FAA has grounded all Boeing 737 Max jets in the United States, and carriers around the world have done likewise. Pictured is a United Airlines Boeing 737 Max 9. United Airlines Skift Take: Sabre is engaged in a tough but necessary technology transition. Beyond the system … [Read more…]