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How India’s SpiceJet Is Using Tech to Innovate During the Pandemic

A SpiceJet Boeing aircraft in India. SpiceJet Skift Take: SpiceJet has championed reforms of airport processes that have already changed how all air travelers in India fly on all airlines. In a move reported here first, the budget carrier will begin to sell some of the tech it has developed to other airlines. — Sean […]

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Accelya to Buy Farelogix in Airline Tech Rollup

Vista Equity Partners founder, chairman, and CEO Robert F. Smith. Vista is investing in an airline tech services group. Vista Equity Partners Skift Take: Vista, the investor behind this merger of airline tech vendors Accelya and Farelogix, is no private equity tourist. The firm has committed tens of billions to technology businesses, and it shows […]

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Airlines suspend alcohol service

We all know that air travel is going to look very different due to the COVID-19 pandemic, but temperature checks, canceled flights, and empty middle seats are the least of our problems. The real issue is that some airlines are banning alcohol on their flights. To limit contact between passengers and crew, EasyJet and Virgin […]

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Airlines Will Tap New Tech in These Uncertain Times to Make It Easier to Change Restricted Tickets

A passenger checks in for a JetBlue flight. Associated Press Skift Take: Many travelers no longer want to take some trips this year for various reasons, even if their flights haven’t been canceled. A new automated solution will speed up the pace at which airlines can rebook passengers by overriding the restrictions on tickets bought […]

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Expedia Versus Airbnb’s Industry Recovery Plans and 10 Other Top Coronavirus Travel Stories This Week

A Chinese traveler at an airport May 27, 2020. Expedia Group launch a recovery plan to stimulate travel demand. Adobe Skift Take: In our coronavirus-related stories this week, Skift covered Expedia Group’s industry recovery plan, the United Airlines CEO’s hopes to avoid bankruptcy, hotel rate negotiations with corporate travel agencies, and what 100,000 coronavirus deaths […]

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The Travel Industry Refunds Conundrum: Survival Versus Doing the Right Thing

A passenger wears a protective mask at Adolfo Suarez-Barajas international airport on the outskirts of Madrid, Spain, March 11, 2020. Bernat Armangue / Associated Press Skift Take: If you ordered a book and it never arrived, you’d expect a refund. Simple. But if you booked a hotel and couldn’t get there because of lockdowns, you’d […]

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Airports Look to Tech to Ensure Social Distancing of Flyers

A woman walks through an international terminal at Los Angeles International Airport on March 11, 2020. Lucy Nicholson / Reuters Skift Take: Mind the gap. — Sean O’Neill Read the Complete Story On Skift

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Farelogix Pushes Seat Distancing Tech for Airlines After the Sabre Merger Collapses

American Airlines has been installing new interiors. The carrier is a significant customer of Farelogix, an airline tech vendor. American Skift Take: Farelogix CEO Jim Davidson says the pandemic presents opportunities. Yet despite that brave face, it’s hard to see Farelogix facing anything but revenue declines during the crisis now that it’s lost the Sabre […]

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An Uptick in Fraud Is Complicating Airline Refunds for Canceled Flights

An external view of San Francisco International Airport. United Skift Take: The surge in requests for refunds on canceled flights has given cover for con artists to commit a few types of fraud. Airlines need to tap better ways to protect themselves and travelers. — Sean O’Neill Read the Complete Story On Skift

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How Travel Brands Are Approaching TV Advertising Now

Hotels.com’s Captain Obvious in its COVID-19 Social Distancing TV commercial. The company pivoted its advertising because of the pandemic. Hotels.com Skift Take: Most travel brands aren’t doing TV or much of any advertising now because of the pandemic. But for the ones still broadcasting spots, they’d better be very clever in terms of sensitivities, or […]