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How India’s SpiceJet Is Using Tech to Innovate During the Pandemic

A SpiceJet Boeing aircraft in India. SpiceJet Skift Take: SpiceJet has championed reforms of airport processes that have already changed how all air travelers in India fly on all airlines. In a move reported here first, the budget carrier will begin to sell some of the tech it has developed to other airlines. — Sean […]

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Separating Hype From Emerging Tech’s Real Shortcomings Post-Crisis: New Skift Research

Conference attendee tries using the latest VR goggles in Munich, Germany Stephan Sorkin / Unsplash Skift Take: Not all tech is worth the hype. But then again, the current crisis will likely accelerate the adoption of some worthwhile emerging technologies. It’s important to know how this will impact the travel industry. We’ve set out the […]

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The Impact of Emerging Tech in Travel Post-Coronavirus: New Skift Research

Skift Take: There are so many technologies that can and will impact the travel industry, but it’s hard to poke through all the hype and see what will fundamentally change the future of travel. We investigate four technology buckets with the largest potential. — Wouter Geerts Read the Complete Story On Skift

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airline technology amadeus Digital mergers and acquisitions Optym Services travel

Amadeus Buys Optym’s Flight Network Planning Tech

Amadeus is acquiring Optym, a technology company that helps airlines with planning and scheduling their flight networks. Bloomberg Skift Take: Amadeus was smart to acquire Optym’s well-regarded software for helping airlines optimize their flight networks. While this deal is small, the tech giant is signaling its commitment to the airline technology and airport services space […]

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Airlines Use New Tech to Create Partnerships That Increase Direct Bookings

Skift Take: New interlining technology is helping airlines simplify how they partner with other airlines and grow direct bookings. — Read the Complete Story On Skift

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airline technology airlines artificial intelligence big data customer data customer experience data analytics Digital personalization salesforce travel travel technology

Using the Power of Integrated Systems to Drive Next-Level Personalization

Skift Take: Gone are the days when “legacy systems” could explain away a travel brand’s inability to deliver next-level personalization. — Read the Complete Story On Skift

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airline airline distribution airline retail airline technology airlines gds global distribution systems ndc new distribution capability sabre sabre airline solutions Services travel travel technology

Scalability is Key to Driving Adoption of New Distribution Capability Standards

Skift Take: When it comes to implementing and adopting the New Distribution Capability standards for airline retailing, there needs to be a strong focus on enabling scalability, across the entire retailing, distribution, and fulfillment process. — Read the Complete Story On Skift

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airline technology airlines artificial intelligence customer service salesforce Services travel travel tech travel technology

Executive Q&A: How Airlines are Improving Passenger Experiences With a Customer-First Approach

Skift Take: Higher customer service expectations in the airline industry mandates a new approach to using innovative technology. This means not only deploying solutions to improve direct-to-customer experiences but also empowering employees to provide exceptional service at every touchpoint. — Read the Complete Story On Skift