Skift Global Forum 2019: How Accenture and Marriott Are Supercharging the Guest Experience by Empowering Employees

Skift Take: Marriott has launched a new tech platform that empowers its more than 700,000 associates worldwide to provide high-touch, personalized service at scale. Turns out if you take care of your people, they’ll do an even better job of caring for guests. — SkiftX Read the Complete Story On Skift

Skift Forum Asia Video: How APAC is Transforming the Global Payments Landscape

Skift Take: Mobile payments are already commonplace in parts of Asia — China particularly — but as travelers adopt these tools, travel companies will need both local expertise and deep technological capabilities to make sure their guests can pay when and how they like. — SkiftX Read the Complete Story On Skift

Hertz Wanted a Cool Website: It Ended Up With a $32 Million Legal Nightmare

A yellow Hertz sign behind a car. The filed a lawsuit against Accenture April 19, 2019. David Welch / Bloomberg Skift Take: It’s kind of amazing how many things went wrong. — Isaac Carey U-Shaped Memory Foam Rebound Travel Pillow Neck Support Head Rest Airplane Sleep $12.00End Date: Wednesday Nov-6-2019 1:59:59 PSTBuy It Now for … [Read more…]