Glenn Fogel, who is the CEO and president of Booking Holdings, spoke at Skift Global Forum on September 18, 2019, with Executive Editor Dennis Schaal. Skift

Skift Take: Despite criticism and reports of misgivings, Booking Holdings will plow ahead with a groundbreaking policy of charging commissions on resort fees charged by hotels, said CEO and president Glenn Fogel. He said the move is aimed at discouraging hotels from providing bad customer experiences.

— Sean O’Neill

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