An airline passenger uses Iberia’s customer service chatbot, Ibot, which is powered by Mindsay, a technology vendor that has raised a Series A round of funding. Iberia

Skift Take: The funding of French startup Mindsay may be small news. But interviews with its customers Iberia and CWT suggest that a second wave of chatbot technology has stopped frustrating travelers with as many misunderstandings as the earlier tech did. That’s a big deal for the sector.

— Sean O’Neill

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