The Most Important Story in Online Travel in 2019

Pictured is an Airbnb cottage for rent in Mayne Island, British Columbia, Canada. Airbnb booked more room nights than Expedia in the first quarter of 2019. Airbnb Skift Take: Airbnb overtook Expedia in room nights booked in the first quarter of 2019, but questions loom for 2020. Will Airbnb lose its focus as it vows … [Read more…]

What to do on New Year’s Day

Throughout November and December, life is a bleary dash through hefty meals, gingerbread-induced sugar highs, presents, family traditions, and irresponsible alcohol consumption that culminates on December 31. But if New Year’s Eve is the decadent peak of the holiday season, New Year’s Day is the beginning of the doldrums. On January 1, you’re suddenly expected … [Read more…]

Decoding a Viable Metric for Measuring Customer Loyalty in Travel

Southwest Airlines was ahead of the airline industry so far in 2019 with the highest Net Promoter Score of 71, according to NICE Satmetrix research. Skift Skift Take: Loyal customers may love your product and service, but the goal is to get them to spread the word. Here’s everything you need to know about Net … [Read more…]

Expedia’s Payout to Its Ousted CEO Could Be Nearly $12 Million

Then-CEO Mark Okerstrom of Expedia Group at the company’s Explore ’19 partner conference at the Venetian hotel in Las Vegas November 14, 2019. Okerstrom resigned a couple of weeks later. Adam Shane Productions / Expedia Group Skift Take: When you consider Mark Okerstrom’s performance, which will lead to a golden parachute substantially less than what … [Read more…]

‘Last Supper in Pompeii’ restaurant

This fancy London eatery is taking menu creativity to morbid heights. In 2020 Dinner by Heston will begin rolling out new menus with a series of dishes inspired by the probable last suppers of the citizens of Pompeii, the passengers of the Titanic, and Napoleon Bonaparte just before his death. The Pompeii meal was inspired … [Read more…]