Skift Global Forum 2019: How American Express Is Improving Customer Experience with a Focus on Meaningful Moments

Skift Take: Consumers are so overwhelmed by choice these days, they sometimes simply give up on travel plans altogether. Brands like American Express Travel are hoping to end that lamentable state of affairs by combining old-school service with new technological tools that make the complete “customer journey” both high tech and high touch. — SkiftX … [Read more…]

Why Airlines Keep Creating Even More Types of Fares

Shown here is the “first lounge” of Qantas airlines at the main international airport in Sydney, Australia. Qantas offers fare types like Red eDeal, Flex, and Businesss as a way to squeeze out incremental margin on ticket prices and defend against market share incursions. Qantas Skift Take: Many airline executives insist that their so-called New … [Read more…]

Ethical chocolate company scorecard

You may think that when it comes to chocolate, there’s no such thing as a bad decision. But the chocolate brand you choose to patronize matters a lot. According to the US Department of Labor, over two million children in Ghana and Cote d’Ivoire work in hazardous conditions growing cocoa and make less than $1 … [Read more…]

The best things to do in Nara, Japan

The picturesque city of Nara lies in the Kansai region of Japan, forming a triangle with its more famous neighbors of Kyoto and Osaka. As the country’s first permanent capital, it’s a city with a huge historical and cultural significance — as is evidenced by its eight impressive UNESCO World Heritage sites. Yet somehow Nara … [Read more…]