Executive Q&A: How Airlines are Improving Passenger Experiences With a Customer-First Approach

Skift Take: Higher customer service expectations in the airline industry mandates a new approach to using innovative technology. This means not only deploying solutions to improve direct-to-customer experiences but also empowering employees to provide exceptional service at every touchpoint. — Read the Complete Story On Skift

Why Skyscanner Is Closing Its Stand-Alone Local Recommendations App

Ctrip CEO Jane Sun in conversation with Co-Chairman of The Carlyle Group, David Rubenstein at the 2019 Aspen Action Forum in Aspen, Colorado in 2019. On September 16, Skyscanner, which is owned by Ctrip Group, will close the Trip by Skyscanner user-generated content website and mobile app once known as Gogobot. Ctrip Group Skift Take: … [Read more…]

Wild animal encounters in the US

Have you ever gone on an outdoor adventure with the hopes of finding fantastic beasts, only to see fellow tourists around every turn instead? For wildlife lovers, this is an all-too-common occurrence. Searching for animals in their natural habitats can be frustrating and, in popular tourist destinations, fruitless. The alternative is visiting a zoo, but … [Read more…]

Best luxury spas in South Florida

If you’re still looking for a last-minute, end-of-summer getaway but wild Labor Day weekend parties aren’t exactly your cup of tea, a luxury spa vacation might be in order. This summer, there’s no better place to go for some self-care and relaxation than South Florida. The hottest months of the year are the perfect time … [Read more…]